Q: What is the best way to stay informed of upcoming releases?
A: There are many ways to stay current with all Mad Duck projects. You can sign up for our newsletter and also follow us on social media (Twitter, Instagram, Facebook). Social Media links are located at the bottom of the page.
Q: How soon can I expect to receive my order?
A: Shipping times will vary. Some projects will ship out immediately after being sold, while other projects may take up to 1 month to receive depending on shipping and printing schedules.
Q: What countries does Mad Duck ship to?
A: Mad Duck will ship worldwide, however due to specific license agreements we may not be able to ship to certain countries. If any territory is limited with a release it will be noted.
Q: Does Mad Duck combine shipping?
A: Mad Duck will do combined shipping but only when contacted directly at email@example.com, and when printing schedules allow. Also if you are ordering more than one poster at a time shipping will be combined.
Q: Can I hold my item in the cart?
A: Mad Duck will hold an item in your cart for 10 minutes. After that any item in your cart will be removed.
Q: After a Mad Duck release is sold out, can I still purchase a print?
A: No. Once the print run is sold out, it will never again be reprinted. The art may or may not be available to purchase on a t-shirt or other merchandise.
Q: Will I receive shipping updates on orders?
A: Yes. Mad Duck will send out a shipping confirmation email that will contain your tracking number.
Q: Can I purchase two of the same item?
A: Posters/Prints are limited to one per person. There is not a limit for merchandise.
Q: My order arrived damaged. Can it be replaced?
A: Yes. Mad Duck will replace posters ONLY if they have arrived damaged and the customer contacts customer service within 10 days of receiving the print. Email firstname.lastname@example.org.
Q: Can I cancel my order?A: No. Due to the collectible nature of the product sold by Mad Duck, cancellations are not permitted.